At Orkza.com, we provide digital products, such as software keys and gaming accounts, delivered electronically. Due to the nature of these products, returns are generally not applicable once the product is delivered. However, we strive to ensure customer satisfaction and address specific concerns effectively.

Return Policy

  • Digital Products: Digital items (e.g., product keys, account details) cannot be returned once delivered. Once a product key or account has been accessed or activated, it cannot be revoked or resold.
  • Exceptional Cases: If you encounter a verified issue with the product (e.g., defective product key or incorrect delivery), we may offer a resolution such as a replacement or refund.

Refund Policy

Refunds may be issued under the following conditions:

  1. Non-Delivery of Product: If your order was not delivered within the specified timeframe (up to 24 hours) and cannot be resolved by our support team.
  2. Defective or Invalid Product Key: If the product key or account details provided are defective, invalid, or unusable, and verification confirms the issue.
  3. Unauthorized Purchase: If the purchase was made without your consent, and you provide sufficient evidence of unauthorized use.

Non-Returnable and Non-Refundable Situations

  • Activated Products: Products that have been successfully activated or used.
  • Customer Error: Purchases made for the wrong product or that do not meet system requirements.
  • Change of Mind: Refunds or returns are not granted for changes in personal preference.

How to Resolve Issues

  1. Contact Support: If you encounter an issue, reach out to our support team via the Orkza.com website within 7 days of your purchase.
  2. Provide Details: Share your order ID, email address, and a description of the issue. Additional evidence, such as screenshots, may be requested for verification.
  3. Resolution Options: If eligible, we may offer a replacement or refund after completing our verification process.

Fraud Prevention

Orkza.com reserves the right to deny claims that are deemed fraudulent, abusive, or inconsistent with our policies.

Support for Concerns

Our support team is here to help resolve any issues promptly. Contact us for assistance with any concerns related to your purchase.

Transparency and Agreement

By purchasing from Orkza.com, you acknowledge and agree to our Return & Refund Policy. These policies are designed to ensure fairness and transparency for our customers.